General terms and conditions of use and sale
Please read the current General Terms and Conditions of Sale and Use of the roserose.fr website carefully.
The use of this Site, owned by Rosebuditbag Co,.Ltd., The Triple Box Mail 1188/5 Samrong Nuea Sukhumvit 113, Samutprakarn 10270 Bangkok (Company Registered Number: 62407806-000-11-17-9) is subject to the following legal terms.
Content included on the Site may be accessed by you for your own internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products from this website. You are not allowed to alter anything on this website.
You must keep any password assigned to you which permits access to the site and keep confidential these king of information. Unauthorized access to this website is strictly prohibited.
You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations.
Roserose. may terminate your access and use of any part of this Site at any time without notice. By accessing the Site, you warrant and represent to the website that you are legally entitled to do so and to make use of the information made available via the Site.
All our products except original ones are made-to-order, that is made after the confirmation of the order.
Once your order has been placed, due to the bespoke nature, we are unable to cancel or amend the order. Should the order be cancelled for whatever reason, after 24 hours of the placement of an order, Roserose. shall not be liable to refund any direct or indirect costs borne by the customer, including purchase price, delivery costs and taxes. Requests to amend the order are only possible within 24 hours of order placement. Any amendments thereafter will result in the order being cancelled, you will be charged 100% of the total order value and a new order will need to be placed.
Fabric colours and materials may vary. Roserose. cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis. Please be aware that the image seen is a mocked visual representation of how your made-to-order item should look and there may be slight colour/material variations in the actual product you receive.
Roserose. reserves all of its intellectual property rights in the designs of made-to-order products. Therefore, the design, as defined by the email confirmation order, is not unique to the customer.
Roserose. offers some unique products on the website. These products are sent with a certificate that proves the bag uniqueness. Please, if you return an original product, send the certificate back with the product. If you do not it back, you will not be refund in any case.
Customers will be charged in Euros. For those customers with payment methods not denominated in this currency, the final price paid will depend on the exchange rate on the day the purchase has been made. The region the website will be viewed in depends on your location and your IP address.
Any promotion code issued to you cannot be transferred onto a new order and we do not offer cash or store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.
While we provide our pricing guidelines, which we at Roserose. will follow business wide, we are not responsible for the prices they may decide on. We are therefore unable to price match any retailer.
Roserose. is committed to fair and transparent pricing and we are not obligated to issue any form of refund. However, should you still be within your returns period and we are still offering the item to purchase on our website, we may consider the merits of each individual case.
As we are an international company based in Thailand, any transactions placed outside of Thailand may appear as international. Depending on your payment method, you may be subjected to a bank fee and as this is a bank charge we regret we are unable to influence this. Please note these fees are non-refundable by Roserose.
Roserose. reserves the right to modify the prices of products offered on the roserose.fr website at any time without prior notice to you. You will be charged the prices displayed on the roserose.fr website at the time your order was confirmed provided the goods ordered were available at this time.
Orders and accepting of your payment
If you want us to send you a authenticity certificate for the materials used for your bag, please let us know this by email (email@example.com). We will be able to send it to you. You will have to pay the delivery costs.
Our offer of products and prices are valid as at the date they are displayed on the roserose.fr website, but are subject to availability. For this purpose, instructions concerning the availability of the products will be given at the time of the ordering. In some circumstances, errors or amendments could exist, especially in case of simultaneous orders of the same product by several customers. In the event that a product(s) is unavailable after the placement of an order, you will be informed of the unavailability of the product(s) by email or by phone as soon as possible, and another item(s) shown on the Roserose. website may be suggested as a substitute or you may wish to cancel your order.
For each product selected on Roserose. website, a summary page will be displayed automatically featuring a photograph of the item, its colouring and references, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order.
We receive your payment through Paypal. For any question about the payent, please ask Paypal. We are not responsible for any problem linked to your payment via Paypal.
You can choose express delivery for $50 or classic delivery for $25. If you choose express delivery, Roserose. shall aim to deliver the product within 3 weeks of the order confirmation. If you choose classic delivery, Roserose. shall aim to deliver the products within 1 month. In both cases, the delivery of an order is subject to the availability of materials and Roserose. reserves the right to amend the delivery time as necessary. Please let us know if, in the first case, you do not receive your goods within 4 weeks and, in the second case, within 6 weeks. Roserose. also does not accept responsibility for the delay of any packages retained for customs inspections, payment of duties and/or taxes, etc. Please notice that some of our products are made-to-order, we do not have stock, what may extend the delivery period. Thank you for your understanding.
The shipment of exotic skins is subject to jurisdictional laws; as the customer you are responsible for ensuring that the requested exotic material or skin can be shipped to your respective region.
Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods.
In the event your order is cancelled your transaction with Roserose. will be cancelled and you will not be charged.
Products are for you own personal use and not for resale. Roserose. reserve the right to restrict multiple purchases of one style made by the same customer or to be shipped to the same shipping address. For any large order, please contact us by email (firstname.lastname@example.org).
You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the goods, without giving any reason. Returns must be communicated in writing. You must send an email to email@example.com specifying that you want to return the products and we will help you for this step by email (we will give you our address, answer your questions). The cancellation period is 14 calendar days; the cancellation period runs from delivery of the good(s), or last good if the order is in multiple parts. The refund may be done only after we received the good(s) back; Roserose. is not obligated to issue any refunds if the goods are damaged, if one of the pieces sent with your bag(s) is lacking (certificates, protection bag, removable strap, labels, protection firms…). Orders must be returned in one shipment.
Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.
Be aware that neither international customs duties and sales taxes, nor delivery charges are refunded by Roserose. (please notice that you must pay a goods return, and that this will not be refunded by Roserose.). It means that all undamaged, correctly returned products will be credited to the original purchaser’s account excluding delivery charges.
If the goods are have been damaged before you received them, we cannot insure that we could exchange the products because our products are made-to-order or unique. Please let us know immediately if your goods are damaged while you received them by mail (firstname.lastname@example.org).
The content included on this Site is provided on an « as is » basis. Roserose. does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this site is complete or accurate or up to date. Roserose. reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.
Roserose. will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by Roserose.’s negligence.
You agree that Roserose. may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
From time to time, Roserose. may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease use of this site.
These legal terms shall be governed by and interpreted in accordance with the court of Thailand. The court of Thailand shall have non-exclusive jurisdiction to hear all disputes arising in connection with these conditions.
These terms and conditions are subject to change at any time without prior warning. These terms and conditions shall be governed by Thai Law.